So I have a business account with O2 and I wanted to transfer another number in from a personal O2 account and add it as an additional SIM card user to my account… sounds like a straightforward process right? Oh, only in a joined up world an O2 is nowhere near embracing its own synergies.
My first call to O2 represented the more naive, trusting element of my personality. I called O2 explained exactly what I wanted to do, cleared all the security questions on both accounts, spent the better part of an hour on the telephone and was told it was all arranged, but I’d need to check back in a few days.
A few weeks later (I got distracted by other things) I received a bill for the personal account, but no final bill had arrived, so I thought I’d better call and chase them up. And surprise, surprise the left hand didn’t know what the right was doing and though there were ample notes on my account no action had been taken.
I was told that I actually had to fill outcome paperwork to make this happen and directed to o2.co.uk/businesstransfer, where I discovered (at the bottom of this general page) not an online form but a pdf you have to download and send in by post, fax or email.
Now cautious, I called back to check which of these methods would be the most efficient in expediting my request and was advised the fax was best (though I had to borrow a customer’s fax machine to send it in) and now wait with baited breath to see if o2 is actually capable of actioning my request.
I’ll let you know the outcome in a couple of weeks… (yes, unbelievably, it’ll really take a couple of weeks).
Indeed it did take a couple of weeks, in fact because of Christmas it didn’t happen until the first week of January. Hardly a smooth transition.
I’m a small business consultant enabling small business owners to achieve sustainable growth, whilst working part-time at Tees Valley Arts. For more about me personally see peterneal.co.uk